1. Eligibility for Refunds

Customers of our subscription-based SaaS software are eligible for a refund under the following conditions:

- Cancellation within the Refund Period: Refunds are applicable only if the cancellation request is made within the specified refund period, which typically starts from the date of initial subscription or renewal. This period may vary based on the subscription plan chosen.

- Unsatisfactory Service: Refunds may be granted if the customer is dissatisfied with the service or experiences significant issues that cannot be resolved by our support team within a reasonable timeframe.

2. Refund Procedure

- Refund Requests: Customers must submit a refund request through our official support channels, clearly stating the reasons for the refund and providing necessary details such as account information and transaction details.

- Review Process: Each refund request will be reviewed by our customer support team. We may contact the customer for further information or to offer assistance before proceeding with the refund.

- Refund Approval: Refunds will be approved based on the eligibility criteria mentioned above. Once approved, the refund will be processed using the original payment method.

3. Exclusions from Refunds

- Late Cancellations: Refunds will not be granted for cancellation requests made outside of the specified refund period.

- Subscription Renewals: Refunds are not applicable for subscription renewals. Customers must cancel their subscription before the renewal date to avoid being charged.

- Usage-based Charges: Refunds do not cover usage-based charges incurred during the subscription period.

4. Refund Timeframe

- Processing Time: Refunds will be processed within a reasonable timeframe after approval, typically within 15-20 business days.

5. Contact Information

For any questions or assistance regarding refunds, customers can contact our support team at [email protected] or raise request from our support panel.

Note: This refund policy is subject to change and may be updated from time to time. Customers are encouraged to review the latest version of our refund policy on our website or contact our support team for clarification.